Patient administration
Administrative Support That Keeps Care Moving.
NSS supports the administrative work around intake, transfers, claims, scheduling, and government contract operations.
Services
The operational layer around the patient.
These capabilities draw on operations shared with Community Health International, including intake, transfer coordination, claims support, and contract administration.
Patient administration
Day-to-day administrative support around the patient journey.
Patient intake support
Structured intake so information is collected once and passed on clearly.
Claims processing support
Administrative support for claims workflows.
Insurance and benefits inquiries
Support for benefits questions that would otherwise sit with clinical staff.
Billing and coding support
Support for billing and coding operations.
Reporting and compliance
Reporting routines and compliance-minded documentation.
Scheduling
Scheduling support for clinical and administrative teams.
Payroll and HR support
Human resources and payroll administration connected to contract operations.
Government contract administration
Contract files, communication, and performance administration.
Federal invoicing
Federal invoicing workflows, including experience with PIEE on supported engagements.
Recruitment administration
The administrative side of recruiting, separate from physician-led clinical screening.
Documentation workflows
Structured records so a file can be followed by the next person on the team.
Featured capability
Interfacility Transfer Coordination.
Protocol-driven transfer coordination, placement, documentation, and follow-up.
Referral / need
A transfer need is received and the clinical situation is documented.
Receiving facility identification
Specialty placement options are identified.
Transfer coordination
Sending and receiving teams are coordinated against the agreed protocol.
Documentation
The case record, status, and required information are captured.
Follow-up
Follow-up confirms the handoff and closes the coordination loop.
24/7 patient transfer coordination
Coordination coverage for transfer requests that do not wait for business hours.
Placement identification
Help identifying specialty care facilities able to receive the patient.
Transfer coordination
Protocol-driven coordination between the sending and receiving sides.
Follow-up coordination
Follow-up so a transfer does not end when the patient leaves the door.
Continuity of care support
Attention to the information the next team needs.
Structured case documentation
A documented case record rather than a chain of informal messages.
Reporting workflows
Reporting that can be reviewed by operations and contracting staff.
Acutely and critically ill patients
Coordination support for patients who need a higher level of care.
Healthcare Technology & Automation
Technology-Enabled Administration
NSS can support administrative operations with CRM workflows, automation, tracking systems, reporting dashboards, documentation workflows, web-based tools, and integrations.
Bring the administrative backlog into one place.
Describe the workflow, the volume, and whether the work sits inside a government contract.